Canine Lab Testing, LLC
Terms of Service
Version 25.12.22
Effective Date: January 1st 2025
By accessing CLT systems, submitting samples, or making payment, you (“Client”) agree to these Terms of Service (“Terms”) with Canine Lab Testing, LLC (“CLT,” “we,” “us,” or “our”).
CLT provides fecal parasite screening and related administrative services only. CLT does not provide veterinary diagnosis, prognosis, treatment, medical advice, or prescriptions, and use of
CLT services does not create a veterinarian-client-patient relationship. All medical decisions and follow-up care are the responsibility of the pet’s primary care veterinarian.
Test results are provided for screening and informational purposes only. Clients and pet owners should provide all results to the pet’s veterinarian. CLT is not responsible for interpretation, reliance upon, or actions taken based on results.
Turnaround times are estimates only and not guaranteed. Delays may occur due to factors outside CLT’s control, including courier issues, weather, laboratory volume, or technical interruptions. No service levels, performance guarantees, or service credits are created.
Clients are responsible for proper sample collection, labeling, storage, submission, and the accuracy of all submitted information. CLT is not responsible for inaccurate or incomplete results caused by improper handling or incorrect information.
CLT provides all fecal test results directly to the Client facility. CLT does not provide results to pet owners. The Client is responsible for sharing results with pet owners and for advising them to consult their veterinarian regarding any medical concerns or follow-up.
CLT utilizes third-party laboratories, couriers, and technology providers and is not responsible for their acts, omissions, delays, or failures.
Services are provided on a pay-as-you-go basis. Fees are due at the time of ordering or submission. By submitting payment and/or samples, Client agrees to these Terms. Fees are non-refundable once a sample has been processed.
To the maximum extent permitted by law, CLT’s total liability arising out of or related to its services shall not exceed the fees paid by Client to CLT during the two (2) months preceding the event giving rise to the claim. CLT shall not be liable for any indirect, incidental, consequential, special, or punitive damages.
Client acknowledges and agrees that they are not authorized to diagnose medical conditions, prescribe medications, or provide veterinary advice or recommendations to pet owners based on CLT test results. Clients shall not interpret or present test results as a veterinary diagnosis and must instruct pet owners to consult their licensed veterinarian for all medical evaluation, treatment, treatment decisions, and follow-up care. Any communication to pet owners regarding test results shall be limited to factual reporting of laboratory findings without interpretation or medical guidance.
Client agrees to indemnify and hold harmless CLT from claims or liabilities arising from misuse or misinterpretation of results, failure to direct pet owners to a veterinarian, improper sample handling, or violation of applicable laws.
Client grants Canine Lab Testing, LLC a limited, non-exclusive, non-transferable right to use Client’s name and logo solely for identification, account-specific materials, internal demonstrations, and illustrative sample materials related to the Services. Such use does not imply endorsement, partnership, or affiliation. Public marketing use (including website, advertising, or promotional materials) requires Client’s prior written consent unless Client has expressly authorized such use.
The Client is solely responsible for providing and maintaining accurate, current, and functional contact information for all forms of communication, including but not limited to email addresses and mobile phone numbers used for calls or text messaging.
Canine Lab Testing (“CLT”) may communicate with the Client via email, phone call, or text message at its discretion. CLT is not responsible for failed, delayed, or undelivered communications resulting from inaccurate contact information, inactive phone numbers, messaging restrictions, spam filtering, carrier limitations, or lack of response by the Client.
The Client acknowledges that failure to receive or respond to communications does not relieve the Client of their responsibilities under this Agreement, including but not limited to reviewing test results, managing pets within their facility, or communicating with pet owners.
All content provided by Canine Lab Testing, including but not limited to website text, documents, instructional materials, forms, graphics, logos, workflows, and written communications (collectively, “CLT Materials”), are the exclusive property of Canine Lab Testing and are protected by applicable intellectual property laws.
The Client may not copy, reproduce, distribute, modify, display, publish, or otherwise use any CLT Materials for any purpose outside the scope of this Agreement without the express prior written consent of Canine Lab Testing. Unauthorized use of CLT Materials may result in termination of services and may subject the Client to legal remedies.
All test results, reports, communications, educational materials, and documentation provided by Canine Lab Testing are intended solely to assist the Client in managing parasite risk at the facility level and to support population-based parasite screening protocols.
Information provided by CLT is not intended to diagnose, treat, monitor, or manage the medical care of any individual animal, nor is it intended to replace the judgment of a licensed veterinarian providing direct veterinary care.
The Client acknowledges that all individual pet medical decisions, including diagnosis, treatment, medication, and follow-up testing, remain the sole responsibility of the pet owner and the pet’s primary care veterinarian.
CLT’s services are designed to support operational, biosecurity, and parasite-control decisions at the facility level only.
Client agrees to indemnify and hold harmless CLT from claims or liabilities arising from misuse or misinterpretation of results, failure to direct pet owners to a veterinarian, improper sample handling, or violation of applicable laws.
Either party may discontinue use of CLT services at any time, with or without cause, and without prior notice. Termination does not relieve Client of payment obligations for services already performed.
CLT may update these Terms from time to time by posting updated Terms on its website. Continued use of services after the effective date of updated Terms constitutes acceptance.
These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles.
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Canine Lab Testing, LLC